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Posted: Sunday, November 5, 2017 11:17 AM

Job Description: Client Reference Code: 205314 JOB SUMMARY The Spectrum Retail Sales Associate shall promote and sell Spectrum products and services with a positive attitude. The Associate will meet or exceed sales goals and customer experience objectives. The Associate must also actively and consistently support all efforts to simplify and enhance the customer experience by effective customer coordination, including the welcome and wait time process. MAJOR DUTIES AND RESPONSIBILITIESIdentify opportunities to generate sales by consistently applying the Customer Interaction Process (CIP).Deliver product and service solutions by providing education and support on Spectrum products and servicesPlace orders and schedule appointmentsMaintain strong knowledge of all products, pricing plans, promotions and service features for Spectrum , as well as our competitorsEducate and engage customers through product demonstrationsProvide prompt and courteous customer serviceRespond to customer issues according to established Company policiesTroubleshoot, diagnose and resolve customer inquiriesAccurately enter all required information into the system and complete all necessary paperwork to support sales activities in a manner consistent with quality control guidelinesPerform customer payment functions consistent with all cash handling policies and proceduresProcess billing adjustments on customer accountsComplete all aspects of opening and closing the store in accordance with established proceduresReceive, issue and track customer equipment and assist with inventory maintenanceMaintain store appearance and provide a consistently professional and welcoming atmosphere for customersConsistently demonstrate adherence to all the Company and Store policies and proceduresComplete required training and demonstrate associated skills and competenciesSupport team members as necessaryPerform other duties as assigned by management REQUIRED QUALIFICATIONS Skills/Abilities and KnowledgeAbility to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone and by written communications in a clear, straight forward, and professional mannerPossess a self-motivated, competitive spirit and desire to exceed sales goalsCarry a positive and professional demeanorDetailed oriented and a good problem solverFlexibility to work in multiple locationsBasic math skillsKnowledge and ability to use computer and software applicationsAccurately handle payment transactionsHandle multiple tasks in a fast-paced team environmentPrioritize, organize effectively and work independently Education High School Diploma or equivalent Related Work Experience Sales Experience: 1-3 yrs. Customer Service experience: 1-3 yrs. PREFERRED QUALIFICATIONS Skills/Abilities and Knowledge Knowledge of latest technology and devices Valid driver's license and ability to meet Spectrum's motor vehicle requirements WORKING CONDITIONSRetail environmentExposure to moderate noise levelWork scheduled shift hours and overtime as neededAbility to handle a physically demanding job, lifting up to 35 lbs.Ability to stand for prolonged periods of timeRequired to wear a uniform Job Code : TWCSRL290 Store Associate Nonexempt 205314BR


• Location: Binghamton

• Post ID: 32925777 binghamton is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017